Privacy Policy

Who we are

Sold Short (Marketing) Ltd is an independent introducer service registered in England and Wales (company number: 17238504). We are registered with the Information Commissioner's Office (ICO registration number: ZC156644). We connect individuals who believe they may have a professional negligence claim against their solicitor with specialist professional negligence lawyers who can assess and pursue those claims.

We collect and process your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Email: help@soldshort.co.uk
Phone: 0800 887 0123
Post: Sold Short (Marketing) Ltd, 17 Burghfield, Epsom, Surrey, KT17 4ND

What personal data we collect

Personal data means any information that identifies you or could be linked to you. We may collect:

• your name, address, phone number, and email address
• details of the legal matter or claim you are enquiring about
• information about the solicitor or firm involved in your matter
• financial details where relevant to understanding the nature of your potential claim
• records of our communications with you

We only collect information that is necessary to provide our introducer service.

How we collect your personal data

• directly from you when you complete our online enquiry form
• when you contact us by phone or email
• through our website, including via cookies (see our Cookie Policy for details)

How we use your personal data

• assess your enquiry and determine whether a referral to a specialist solicitor is appropriate
• pass your details to a specialist professional negligence solicitor with your knowledge and consent
• communicate with you about your enquiry
• meet our legal and regulatory obligations
• improve and administer our service

We will not use your data for purposes beyond what you would reasonably expect when contacting an introducer service of this kind.

Sharing your personal data

• specialist professional negligence solicitors to whom we refer your enquiry, with your knowledge
• regulatory bodies where required by law
• third-party service providers who support our operations, all of whom are bound by appropriate data protection obligations

We do not sell your personal data to any third party.

Lawful basis for processing

• your consent, where you have submitted an enquiry or contacted us
• performance of, or steps taken prior to entering, a contract
• our legitimate business interests as an introducer service
• compliance with a legal obligation

International transfers

We do not transfer personal data outside the United Kingdom or the European Economic Area unless this is required for service delivery and appropriate safeguards are in place in accordance with UK GDPR.

Data security

We protect your personal data through appropriate technical and organisational measures. Access to personal data is restricted to those who need it. All staff are subject to confidentiality obligations. We use secure digital systems and communication channels.

How long we keep your data

We retain your personal data only for as long as is necessary. In most cases this means retaining records for up to 7 years after our last interaction with you, unless a legal obligation requires us to keep them for longer.

Your rights

Under UK GDPR you have the right to:

• access the personal data we hold about you
• request that inaccurate data is corrected
• request that your data is deleted where we no longer have a lawful basis to hold it
• restrict or object to how we process your data in certain circumstances
• receive a copy of your data in a portable format

To exercise any of these rights, please contact us at help@soldshort.co.uk or write to us at the address above. We will respond within one month unless the request is complex, in which case we may extend this period by up to two further months and will let you know.

Complaints

If you are unhappy with how we have handled your personal data, you have the right to raise a complaint with the Information Commissioner's Office. You can do this at ico.org.uk or by calling 0303 123 1113. We would, however, welcome the opportunity to resolve any concern directly before you contact the ICO.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on our website. We encourage you to check back periodically. Continued use of our website following an update constitutes your acceptance of the revised policy.

Contact

Email: help@soldshort.co.uk
Phone: 0800 887 0123
Post: Sold Short (Marketing) Ltd, 17 Burghfield, Epsom, Surrey, KT17 4ND

Sold Short (Marketing) Ltd. Registered in England and Wales. Company number: 17238504. ICO registration number: ZC156644.